GT Floors – Terms & Conditions
By accepting our quotation, paying a deposit, booking an installation date, or allowing work to commence, you agree to the following Terms & Conditions.
1. Scope of Works
GT Floors’ standard flooring installation service covers the fitting of flooring materials only unless otherwise agreed in writing.
The following items are not included unless specifically stated on the quotation:
* Door trimming or door cutting
* Removal and disposal of waste materials
* Furniture moving
* Painting and decorating
* Plastering or wall repairs
* Electrical or plumbing works
* Building works
* Subfloor preparation and repairs
Any additional works requested may be subject to additional charges.
2. Customer Responsibilities
The customer is responsible for:
* Ensuring all rooms and working areas are fully cleared before installation begins.
* Removing furniture, appliances, and personal belongings.
* Providing safe and unrestricted access to the property.
* Ensuring sufficient materials have been supplied for the installation.
GT Floors accepts no responsibility for delays caused by rooms not being cleared or materials not being available.
3. Materials Supplied by GT Floors
Where flooring materials, underlay, skirting boards, trims, adhesives, accessories, or any other products are supplied by GT Floors, a deposit may be required before materials are ordered.
Unless otherwise agreed in writing, GT Floors reserves the right to request a deposit of up to 50% of the total quotation value prior to ordering materials and scheduling installation works.
Materials remain the property of GT Floors until paid for in full.
Failure to pay the required deposit may result in delays to material ordering, installation dates, or commencement of works.
The remaining balance shall be due upon completion of the installation unless otherwise agreed in writing.
4. Customer-Supplied Materials
Where materials are supplied by the customer, GT Floors accepts no responsibility for:
* Incorrect quantities ordered
* Missing materials
* Product suitability
* Manufacturing defects
* Colour variations
* Delays caused by material shortages
It is the customer’s responsibility to ensure sufficient materials have been purchased.
If installation cannot be completed due to insufficient materials, the works will be paused until the required materials are available.
Any return visit required due to material shortages, incorrect quantities, missing materials, or incorrect products supplied by the customer may be subject to additional labour, travel, administration, and call-out charges.
GT Floors reserves the right to waive such charges at its discretion.
5. Subfloor Conditions
All flooring installations require a suitable subfloor.
Once existing flooring has been removed, additional subfloor preparation may be required.
Examples include:
* Floor levelling
* Smoothing compounds
* Plywood installation
* Damp-proof treatments
* Subfloor repairs
Any required subfloor works will be discussed with the customer before being carried out.
No additional works will be undertaken without customer approval.
If the customer declines recommended subfloor preparation works, GT Floors shall not be responsible for any resulting issues including:
* Uneven flooring
* Movement
* Squeaking
* Joint separation
* Product failure
* Premature wear
Where recommended subfloor works are declined, all workmanship warranties relating to the installation shall be void.
6. Deposits for Additional Works
Where additional works are identified after commencement of installation, GT Floors may require a deposit before ordering materials or commencing such works.
A minimum deposit of 50% of the value of additional works and materials may be required.
GT Floors reserves the right to postpone or suspend additional works until the required deposit has been received.
7. Skirting Board Removal & Wall Damage
Where existing skirting boards are removed, damage to plaster, paintwork, wallpaper, wall surfaces, and surrounding finishes may occur.
Whilst every reasonable care is taken during removal, it is impossible to determine the extent of any damage before work begins.
The original installation method, adhesives, screws, nails, fillers, and wall condition cannot be fully assessed until the skirting boards have been removed.
The level of damage may vary significantly and in some cases may require:
* Filling
* Sanding
* Plastering
* Decorating
* Repainting
GT Floors accepts no responsibility for unavoidable damage caused during the removal of existing skirting boards, architraves, trims, or other fixed materials.
Minor caulking and finishing may be carried out where appropriate. However, decorating and wall repairs are not included unless specifically agreed in writing.
8. Uneven Walls & Finishing
Many properties have walls that are not perfectly straight or level.
Whilst every effort is made to achieve the best possible finish, small gaps may occur between skirting boards, trims, architraves, and walls due to existing building tolerances.
Final decorating, filling, sanding, and cosmetic finishing remain the responsibility of the customer or their chosen decorator unless otherwise agreed in writing.
9. Door Trimming
Door trimming or door cutting is not included unless specifically stated within the quotation.
Where requested, additional charges may apply.
GT Floors accepts no responsibility for future swelling, movement, or expansion of doors caused by environmental conditions.
10. Waste Removal
Removal and disposal of old flooring, underlay, skirting boards, packaging, and general waste is not included unless specifically quoted.
Waste disposal can be arranged at an additional cost.
11. Unforeseen Site Conditions
Quotations are based on visible conditions at the time of survey or quotation.
Additional costs may apply where hidden or unforeseen issues are discovered during installation, including but not limited to:
* Damaged subfloors
* Rotten timber
* Damp or moisture issues
* Uneven surfaces
* Hidden obstacles
* Additional preparation works
Any additional costs will be discussed with the customer before works proceed wherever reasonably possible.
12. Site Records
GT Floors reserves the right to take photographs before, during, and after installation works.
Photographs may be used for:
* Quality control
* Warranty purposes
* Record keeping
* Training
* Dispute resolution
13. Completion of Works
Flooring installations shall be considered substantially complete once the flooring has been fitted and is functional for its intended purpose.
Minor snagging items, decorating works, cosmetic finishing, material shortages, or return visits shall not prevent works from being considered complete.
14. Payment Terms
Payment is due upon completion of the installation unless otherwise agreed in writing.
Where only minor snagging items remain, or where completion is delayed due to customer-supplied material shortages or circumstances outside GT Floors’ control, payment remains due for completed works.
GT Floors will return to complete any agreed outstanding items once materials become available.
Cosmetic concerns relating to decorating, painting, caulking preferences, wall repairs, pre-existing conditions, or minor finishing details shall not be grounds for withholding payment.
Late payments may be subject to interest and recovery costs where permitted by law.
15. 12-Month Workmanship Warranty
GT Floors provides a 12-month workmanship warranty from the date of completion.
The warranty covers defects directly resulting from installation workmanship carried out by GT Floors.
The warranty does not cover:
* Customer-supplied material defects
* Manufacturer defects
* Moisture or damp-related issues
* Structural movement
* Unsuitable subfloors
* Failure to carry out recommended subfloor preparation
* Normal wear and tear
* Accidental damage
* Damage caused by third parties
* Misuse or neglect
* Flooding, leaks, pets, or excessive moisture
Where recommended subfloor preparation works have been declined by the customer, all workmanship warranties shall be void.
16. Acceptance
By accepting a quotation, paying a deposit, booking an installation date, or allowing works to commence, the customer confirms that they have read, understood, and accepted these Terms & Conditions.